Privacy Policy
Last Updated: July 18, 2026
A&J Hauling (“A&J Hauling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule a service, communicate with us, or otherwise interact with A&J Hauling.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
First and last name
Email address
Phone number
Service address or property location
Information about the hauling, junk removal, cleanup, or related services you are requesting
Photos or files submitted in connection with a quote or service request
Appointment and scheduling information
Communications sent to us by phone, email, text message, website form, or other methods
Any other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, referring pages, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
Respond to quote and service requests
Provide estimates and pricing information
Contact you regarding a requested service
Schedule, confirm, modify, and manage appointments
Provide arrival, scheduling, and service updates
Provide customer support
Respond to questions and inquiries
Process payments and maintain transaction and business records
Improve our website, services, and customer experience
Maintain the security and functionality of our website and systems
Comply with applicable laws and legal obligations
We use personal information for legitimate business purposes related to providing, managing, and improving our services and communicating with customers and prospective customers.
3. SMS/Text Messaging and Consent
A&J Hauling may communicate with customers and prospective customers by SMS/text message when they have voluntarily provided a mobile phone number and opted in to receive SMS communications.
SMS messages may relate to:
Quote requests and estimates
Questions regarding a requested service
Scheduling and appointment coordination
Appointment confirmations and reminders
Arrival and timing updates
Changes to scheduled services
Service-related updates
Customer service related to a requested or scheduled service
SMS consent may be collected through an optional opt-in checkbox on our website forms.
The SMS consent checkbox is optional and is not required to submit a quote request, request services, or purchase services from A&J Hauling.
Providing a phone number alone does not constitute SMS consent where affirmative consent is required.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact A&J Hauling directly.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Please review our separate Terms & Conditions for additional terms governing A&J Hauling SMS communications.
4. SMS Consent and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
We may disclose mobile information to service providers that assist us with telecommunications, SMS delivery, customer communications, website operations, and other services necessary to operate our business and communicate with you.
Such service providers may only use this information as necessary to provide services on our behalf and are not authorized to use your mobile information or SMS consent for their own independent marketing or promotional purposes.
We do not sell or rent SMS opt-in information or consent.
5. How We Share Personal Information
We do not sell or rent your personal information.
We may disclose personal information to trusted service providers that perform services on our behalf, including providers that assist with:
Website hosting and operation
Online forms and quote requests
Scheduling and appointment management
Telecommunications and customer communications
Payment processing
Business management
Analytics and website performance
Data storage and technology services
Professional or legal services
These providers may access personal information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, safety, property, or security of A&J Hauling, our customers, or others.
Nothing in this section permits SMS opt-in data or consent to be shared with third parties or affiliates for their own marketing or promotional purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it, measure performance, and improve the user experience.
These technologies may collect information such as:
Browser and device information
IP address
Pages visited
Referring websites
Approximate geographic information
Website interactions and usage information
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
7. Third-Party Services and Links
Our website may use or contain links to third-party services, including services used for forms, scheduling, communications, maps, analytics, payments, or other business functions.
When you interact directly with a third-party website or service, that provider's privacy practices may apply to information collected directly by that provider.
We encourage you to review the privacy policies of third-party services you choose to use.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, telecommunications system, or method of data storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide and manage our services
Maintain customer and transaction records
Respond to inquiries
Resolve disputes
Enforce agreements
Comply with legal, tax, accounting, or regulatory obligations
Fulfill the purposes described in this Privacy Policy
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable law.
10. Your Privacy Choices
Depending on applicable law and your relationship with A&J Hauling, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also:
Opt out of SMS communications by replying STOP
Request SMS assistance by replying HELP
Contact us regarding your personal information
Ask questions about our privacy practices
We may need to verify your identity before processing certain privacy requests.
11. California Privacy Rights
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on which laws apply and whether applicable legal thresholds are met, these rights may include the right to request information about personal information collected, request correction or deletion of certain information, and receive information regarding how personal information is used or disclosed.
A&J Hauling does not sell personal information in exchange for monetary compensation.
To submit a privacy-related request, please contact us using the contact information provided below.
12. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
A&J Hauling
Concord, California
Website: ajhauling.com
You may also contact us using the contact information or contact form available on our website.
